1. Information We Collect
Depending on the services you use, we may collect the following information:
- Account information such as name, email address, phone number, role, company name, and login credentials.
- Business operation data such as products, inventory, transactions, branch records, reports, customer records, supplier records, and employee records entered into the system.
- Device and technical information such as device type, operating system, browser type, IP address, crash logs, diagnostic logs, and app usage activity.
- Location information only when a feature requires it and you allow access, such as branch attendance, delivery, field activity, or location-based operational records.
- Payment or billing information needed to process subscriptions, invoices, or paid services. Payment card data, when applicable, is processed by payment service providers and is not stored by Arkanatech in full card format.
2. How We Use Information
We use collected information to:
- Provide, operate, maintain, and improve our applications and services.
- Create and manage user accounts, access permissions, company workspaces, and operational records.
- Process transactions, reports, notifications, customer support requests, billing, and service administration.
- Monitor system reliability, prevent misuse, detect technical issues, and improve security.
- Communicate with users about service updates, support, important notices, and product-related information.
- Comply with legal, tax, accounting, and regulatory obligations where applicable.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information only when needed to operate our services, fulfill legal obligations, or protect legitimate business interests.
- With service providers that support hosting, cloud infrastructure, analytics, payment processing, notifications, email delivery, customer support, and security.
- With your organization or account administrator when you use an application provided for a company, branch, or business workspace.
- With authorities, regulators, or legal parties when required by law or valid legal process.
- In connection with a business transfer such as merger, acquisition, restructuring, or asset transfer, subject to appropriate confidentiality protections.
4. Data Storage, Security, and Retention
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, or alteration. No electronic storage or transmission method is completely secure, but we work to keep our systems protected and monitored.
We retain information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. When information is no longer needed, we may delete, anonymize, or archive it according to our operational and legal requirements.
5. User Choices and Rights
Depending on applicable law and your relationship with Arkanatech, you may request access, correction, update, deletion, or limitation of certain personal information. Business data controlled by your organization may need to be handled through your company administrator.
You may also manage certain device permissions, such as location, camera, storage, or notifications, through your device settings. Disabling permissions may limit some app features.
6. Children's Privacy
Our services are intended for business and professional use. We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that a child has provided personal information without proper consent, we will take reasonable steps to delete it.
7. Third-Party Services and Links
Our applications or websites may contain links, integrations, or features provided by third parties. Their privacy practices are governed by their own policies. We recommend reviewing those policies when using third-party services connected to our products.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services after an update means you acknowledge the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
PT. Arkana Debian Teknologi
Gedung Menara 165 lantai 4, Jl TB Simatupang Kav 1 RT 009 RW 003, Kel Cilandak Timur,
Kec Pasar Minggu, Jakarta Selatan, 12560
Email: hello@arkanatech.id
WhatsApp: 0813-2221-0781